Hi, any advice would be greatly appreciated !
Our house is in receivership ( we have been renting for 4 years ) its managed by a national management company based in glasgow, they took over 1st may 2013 from another large management company… We advised during a mid-term inspection back in June 2012, we had a very large dead tree, and if it was to fall, it would fall through our conservatory. During Monday’s storm it did.
It’s caused considerable damage to the roof, 3 very larges roof panels collapsed… fortunately the structure seem ok, but we have lots of glass and debris everywhere. We are still waiting for emergency repairs to be carried out a week later, the 2.5 tonne tree is still through the roof, we have had contractors round to quote to remove the tree and others to quote for repairs ..but nothing has been actioned yet.
Our possessions have been damaged, and they remain in situ it’s .. very dangerous. An expensive desk is covered in glass, and has sustained considerable water damage, 2 boxes of toys and clothes are also covered in shattered glass. The managing agent has told us to claim from our household insurance for the damage.
Where do we stand ? we advised the managing agent at the time the tree was dangerous, we hold a copy,plus a email which outlines our concerns, back in 2012. The new agent says they never received or have any correspondence from the previous agent, this is false, the last agent confirmed to us in writing they sent it over, with the date they sent it.
In the light of this happening, I have asked the agent why when they took over the management they didn’t carry out any inspection themselves, they say they never do, and don’t unless a problem is reported to them.
Surely this was a ‘health and safety issue’ overlooked, we have two very young children who just by chance weren’t in the lounge at the time. At the very least since our possessions have been damaged, through no fault of our own, why should we claim from own insurance, our claim will be in the region of 3k.
We have not been advised ” who the actual ” landlord is now, but we do know that it is a UK bank.
Any expert advise out there would be great ? Many thanks folks.