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Advice needed re TPO complaint about letting agent

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Tenant

Hi I wondered if anyone had experience of complaining about a letting agent through TPO?
After compaining to the letting agent i took my compaint to the TPO but as someone with no legal training im finding it really hard to know what they actually expect?
Its been a nightmare due the the letting agent in question and i really dont think it should be allowed to carry on but i dont know who to turn to (sorry if that sounds a bit dramatic but i really dont)
Any help or advice would be a great help
Thanks Sarah 🙂

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