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A landlord’s reassurances are worth nothing as you have already found out.
As for the fees, there is really not much you can do. The only requirement is for agents to publish their fees on their websites and Bradleys’ are listed – http://www.bradleys-estate-agents.co.uk/pages/rent
Since they do that, they can charge whatever they like and it’s up to your son to agree to rent with them or not.
What you can do is find a letting agent who charges less. Use http://lettingfees.co.uk/ to see who charges what and submit your data, if not too inconvenienced.
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