Agency keeps asking for evidence of council tax payment but no bills yet | The Tenants' Voice
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Agency keeps asking for evidence of council tax payment but no bills yet

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490 views 1 replies latest reply: 08 November 2016
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Tenant

Hello,

I moved into my current flat about a month ago and I registred with the council to pay the council tax. A few days ago the agency started sending me (quite rude) emails asking for evidence that I paid or am about to pay the council tax. I haven’t received any bills yet, and the only evidence I have is the transaction number of my registration, which I sent. The agency replied that the registration number is not enough and that I need to go to the council to obtain more evidence.

As far as I know, the council tax is my responsibility and I’ve done everything I needed to do. I’d need to take a day off to go to the council, so my question is – why the agency is being so institent if neither them nor the landlord are liable for the council tax? Also, I haven’t received any bills yet, what kind of evidence can I provide?

Thanks is advance.

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Tenant

Hello, 

Just tell them it’s not convenient for you to go to the council, as it would require a day off work. Tell them you will send the receipt when one is available.

Other than that, they can’t do anything to you so no need to worry. 

Push back and try not to be bothered by their rudeness. Not everybody is a professional. 

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