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367 views 1 replies latest reply: 13 January 2015

Hi, I have recently moved into a rented property from a letting agency. Whilst viewing the property I asked the question could I install my own alarm system (the property didnt have one), they said yes no problem as long as its removed when you leave. I have recently had a conversation regarding the completed installation of the alarm system with the letting agency and they have told me I need to give them all of the access codes for the alarm, I asked why and they told me they need to know and have access 24/7. I told them they cannot turn up without 24 hours notice, I am not refusing them entry but asking for 24 hours notice at which point I will be home to disable the alarm my self, I can also remotely set and unset the alarm system via my phone so should I need to disable it in an emergency situation it can be done. Am I right in saying they don’t need it? Kind Regards


Hi Craig

The letting agent/landlord must always provide 24 hours notice to enter the property, as you say, and they need to have your agreement to enter it too. However, if there is a genuine emergency, such as a fire or a burst pipe then they don’t need your agreement or permission. I would imagine that those are the circumstances for which you would need to give them the alarm codes – you can’t use the security system to completely prevent their access or you’ll most likely be in breach of your tenancy.

So you might have to provide the codes (if you want to get actual legal advice on this point then try your local Citizen’s Advice Bureau). However, there is no harm in reminding them in the email/letter in which you send the codes that they don’t have the right to use the code to enter your property without notice and your agreement other than in a genuine emergency so they don’t need ’24/7 acccess.’ You could also mention that they need to make sure they keep the codes from getting into the wrong hands so if you provide them then they need to keep them safe. Presumably you can see if the system has been disarmed by someone other than you so you’ll know if they’ve been in the property without notice/permission – no harm in mentioning that either, without being accusatory of course. It might give them pause for thought if you’re concerned they won’t stick to the law.


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