My daughter and some friends are students and have placed a holding deposit on a property for house share.
The letting agent has been incredibly rude and unhelpful, but, as a guarantor for my daughter, i’ve still paid the deposit and provided my financial details as required.
The students were then told the property was no longer available, but the landlord offered another property in the same street. When the students pulled out, we recieved another letter saying the deposit would be refunded but the landlord has made a note of the names and would never accept them as tennants.
Now, we have recieved another email saying the original property is now available again so we cannot have our deposit back.
Does anyone know where they(as tennants) or I (as gaurentor) stand LEGALLY on this?
To be honest, I would rather lose my deposit than deal with this letting agent but thought i’d ask.