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Before we even rent

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2307 views 1 replies latest reply: 30 November 2014

My partner and I are from the US. He is a doctor currently working for NHS and I am awaiting my Licence here in the UK. We are trying to rent a flat and started the process one month ago. We paid our reference fees of 360 pounds which in non-refundable to rent4sure only to be denied. The answer for why it was denied was because they took his base salary as his only income. Which is not how much he actually makes but 1.5 times more, when my partner explained this to them they said they can’t take it into account. So we were asked for a guarantor and another 100 pounds non-refundable. Since we already paid the 360 we thought let’s get the guarantor and just sign the tenancy agreement. We choose my dad, he is self-employed, above average credit score, owner of a house for about 19 yrs and makes 190,000 dollars a year, and he proved it by sending his tax retu. I write this amount because today we were denied from rent4sure guarantor reference; the reasoning was that he does not make enough because he is self-employed. I find this to be unthinkable, we have started the rent process one month ago, this Tuesday December 2nd we must move out from our place and have nowhere to go because for some reason the reference company will not clear us. We have no convictions, we work hard and i don’t know if it’s because we are new to the country or if this has been just a huge scam from the beginning. It’s extremely frustrating and we are at our wit’s end with this whole situation. Any information or hints would be helpful thanks

Service provider

Hi sorry you have had a bad experience. Happy to help, just email what and where you are looking to rent and salaries etc. If you go to and send the info via the contact us section we will do what we can to sort this for you (no charge for advice) Can you let me know if you were renting via an agent, what trade bodies tbey belonged to or whether you went direct to a landliord. As you are from overseas, unfortunately basic referencing wont work so we need specialist help.

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