I am renting a flat through an agency (I have absolutely no contact with the landlord). We have an old boiler in the property and we’ve had many issues with it in the past 2 years.
My problem is that everytime we complain about it (because we don’t have hot water), the agent will send someone but it takes at least a week to fix (they supposedly need to wait for parts to arrive). This can happen once, I totally understand, but when it’s the 5th time, I’m starting to think those guys are cheap and prefer to do a quick fix that will last 3 month rather than buy a new boiler. I’ve asked them to either buy a new boiler or compensate us (7-10 days without hot water during winter is not fun…), but they refuse.
Is there anything I can do or as long as they do the repairs, even if it breaks every 4 month, they are not responsible?
My last resort was to destroy the boiler myself and make sure it’s absolutely not fixable unless they buy a new one, but I want to make sure there is no other way before I do that.
Thanks in advance for any advice!