I moved in on the 2nd of April and only after 3 weeks, on the 26th of April, a problem started with the water boiler resulting in no hot water during that day. I immediately contacted my property manager but up till now they have not done anything.
This problem is still on until now so when apparently there is an overfill, the hot water is automatically shut down.
When, a week ago, I finally spoke with the plumber (who actually had come to check in the facilities prior to my move in) he informed me that he had pointed out this problem. So I am guessing that the problem was already there but didn’t do anything about it.
Nevertheless, only last Friday, they mentioned that actually it is my responsibility to remove the excess water as a tenant, to pick up the cover from the boiler and start removing the excess water (I have not seen anything like that written in my contract) and when I replied that it is too heavy for me to lift it and that I felt insecure doing such a thing, tampering with the water facilities, they told me that in case the plumber would come to do it, I will need to pay him. I even agreed on that; but since then still nothing has been done. Not to mention that they have changed my property manager now three times.
I have been trying to be very patient but the problem has gone from bad to worse. During the last three days I don’t have at all hot water, I do all the washing with cold water and when I want to have a shower I have to boil water in the kettle. I have been trying to contact them, and all the time they tell me the same thing that we will call you back.
I would like your advice on that, whether it is my responsibility to open the boiler and remove the excess water or pay the plumber to do it or it is something that they need to do.