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Bond protection paperwork and paperwork given at check in

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638 views 2 replies latest reply: 16 January 2014
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Tenant

Hi I have few questions, moved into a property with an agency on 5th November. The letting agents asked me to pay the bond the day before moving in so they could protect it. I actually paid it by bank transfer 4 days before the move. On the check in day I was given the prescribed information but not heard anything since. I questioned it with letting agents as they have my correct information for contacting me (email, home address, telephone number) and they said that it was a busy time and the dps probably had a backlog. Its now coming into 3rd month and I still do not have any reference numbers etc but the bond is protected as it has been confirmed by dps website-I believed I should have had this within 30 days where do I stand?

I also have not received gas safety certificate copy and I had a gas leak not long after moving in. We only found out by chance.

To be honest the house has been fraught with issues since I moved in. I wouldn’t wish it on my worst enemy is there any loophole to get me out of the tenancy earlier?

Thanks in advance

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Tenant

Hi there.

In regards to reference numbers, etc, you should have been given written confirmation / receipt of the submission to DPS which would have your reference number included somewhere on there.

If not, you will need to contact your letting agency and ask for your deposit reference number. They can, however, opt to provide you with this at the END of your tenancy. Be sure to get any and all correspondence between yourself and your letting agency in WRITING. This means via email or post. Understandably a telephone call is easier but if you have to call them, ask them for confirmation of important agreements to be emailed to you while you are on the phone.

How did you confirm that your deposit is protected?

Here is a good website to find out if it is. If so, you don’t need to worry about it until the end of your tenancy because your letting agent cannot deduct any money from it without your consent. It is completely safe if it is with DPS.

Now, in regards to your gas safety certificate, have you requested this already? If not, you are entitled to ask your landlord for a copy. If your landlord refuses, you can complain to the Health and Safety Executive (HSE) via the HSE website. Failure to follow gas safety requirements is a criminal offence and the HSE can issue a formal caution and may prosecute your landlord.

HSE Report Form: https://extranet.hse.gov.uk/lfserver/external/lgsr1

Here is a helpful page to read your rights about gas safety:

http://www.gassaferegister.co.uk/advice/renting_a_property/for_tenants.aspx

Getting out of the tenancy earlier, however, is a little more complicated. I would need more information on the issues you have faced so I can help you better deal with these.

If you have any more questions / need any more help, just let me know.

Good luck.

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Tenant

I’m not sure if you received my previous comment so to write it again but summed up:

Don’t worry about the bond. If you haven’t received a receipt for the payment / confirmation that it has been paid, contact your letting agency and demand receipt.
Otherwise, you can check that DPS has the payment by visiting here:

http://england.shelter.org.uk/get_advice/tenancy_deposits/deposit_protection_and_tenancy_deposit_schemes

In regards to your gas safety certificate, if you haven’t already demanded this from your agency / landlord, do so immediately. If your landlord refuses, tell them that you plan to complain to the Health and Safety Executive (HSE) via the HSE website. Failure to follow gas safety requirements is a criminal offence and the HSE can issue a formal caution and may prosecute your landlord.

To fill out the report follow this link:

https://extranet.hse.gov.uk/lfserver/external/lgsr1

To read more about Gas Safety in a rented property, read this page:

http://www.gassaferegister.co.uk/advice/renting_a_property/for_tenants.aspx

The issues you have been having with the property and whether or not you can end the tenancy early depends on the severity and if the agency / landlord are not doing anything about them. I would need more information before I could properly advise you on this. Feel free to give more information regarding these issues and I will do my best to help however I can.

If you have any more questions, would like help in what to say to your letting agency or need anything else, just let me know.

Good luck.

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