Hi I have few questions, moved into a property with an agency on 5th November. The letting agents asked me to pay the bond the day before moving in so they could protect it. I actually paid it by bank transfer 4 days before the move. On the check in day I was given the prescribed information but not heard anything since. I questioned it with letting agents as they have my correct information for contacting me (email, home address, telephone number) and they said that it was a busy time and the dps probably had a backlog. Its now coming into 3rd month and I still do not have any reference numbers etc but the bond is protected as it has been confirmed by dps website-I believed I should have had this within 30 days where do I stand?
I also have not received gas safety certificate copy and I had a gas leak not long after moving in. We only found out by chance.
To be honest the house has been fraught with issues since I moved in. I wouldn’t wish it on my worst enemy is there any loophole to get me out of the tenancy earlier?
Thanks in advance