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Breach of contract by agent

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125 views 1 replies latest reply: 31 January 2017
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Tenant

Renting through agent, boiler broke down over new year. Contacted agent new years eve, agent sent out engineer but they could not fix properly so had slight heating upstairs, engineer left around 1 oclock as nothing else he could do. No call from agent to check if the issue had been fixed. New years day boiler went completely, no emergency number for agent, no answer phone so couldn’t leave measage. So no heating for 3 days and we have children in the property. Can someone please tell me exactly if the agent has breached their contract. Just to add no heaters had been supplied for 3 days after the initial call on new years day. No issue with landlord as they fixed the boiler as soon as they agent made them aware. 

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Tenant

Hello, 

Very unfortunate timing – that’s what I’d call it. Boiler breakdown on new year day sucks. I agree. 

The agent doesn’t seem to have broken anything, except maybe your expectations. They have sent an engineer, who unfortunately couldn’t fix the problem – not their fault. 

They HAVE sent an engineer, who unfortunately couldn’t fix the problem – not their fault. 

As for not replying on new years day, you should check if they were working at all that day. Because if it was out of their working hours, you probably shouldn’t phone the agent, but the landlord instead. 

You got heaters 3 days after new years day, which is normal because they have to get the heaters first and then supply them to your property. 

All this seems reasonable to me – unfortunate to you, but reasonable. 

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