Broken Boiler – Agents & Landlord notified Tues 20th May | The Tenants' Voice
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Broken Boiler - Agents & Landlord notified Tues 20th May

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599 views 3 replies latest reply: 05 June 2014

First time posting….

I don’t understand my rights, but I am pretty sure that not having heating or hot water for 7 days is not acceptable in any circumstances when it is the responsibility of landlord according to my Tenancy Agreement.

Any thoughts?

I have logged all interactions about the situation and I’m looking at making an official complaint about this once it gets fixed tomorrow (hopefully 28th May)

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Hi, thanks for posting in our forum.

Well done for documenting interactions. Please ensure that all communication with landlords and letting agents is done in writing with follow up phone calls.

The Landlord and Tenant Act (1985) states that your landlord must “keep in repair and proper working order the installations in the dwelling for the supply of water… and for sanitation (including basins, sinks, baths and sanitary conveniences).”
The only time your landlord or letting agent is not responsible for the bath, sink, shower and so on is when you have not behaved in “a tenant-like manner,” meaning you have broken things by applying undue force or through poor care.

See our article for more info:

Tenants are advised to give ‘reasonable time’ for landlords to respond to such issues.

1 week can feel like a long time, especially if the landlord did not act straight away, but perhaps it took a day or two to get an appointment or to wait for a replacement part?

You could always request a reduction in your rent for the week that you were inconvenienced. This would be at the discretion of the landlord. If you are not in the fixed term of your contract, there is also the risk that the landlord could choose to put your rent up, or give you two months notice to quit. This is known as retaliatory eviction. While it is not ethical, there are landlords out there who will treat their tenants in this way, and unfortunately there is no law to prevent them from doing it.

If your landlord has refused to do repairs, see our advice on how to get them to meet their legal obligations:

All the best and let us know how you get on.

Disclaimer: The above represents information derived from personal experience and should not be relied upon as definitive or accurate interpretation of the law. It is offered free of charge and may contain errors or omissions.


Hi Justine,

Thank you for the response. Very informative and helpful.

Well, since my post, the wrong part was ordered. We were notified this on the afternoon and said that they would order the part for the Monday 2nd june, which they did come along and fix.

We have had 3.5 days of unpaid leave to deal with this matter and its been 14 days without heating or hot water!

I have now complained, requesting 14 days worth of rent to be paid back, this was rejected based on they have done nothing wrong.

Is there really nothing I can do??


How annoying for you!

On the bright side, it does sound as though the landlord is trying to solve the issue. Clearly, s/he feels that s/he has acted on your request and done what they can to solve the problem in a timely manner. Unfortunately for you, it is very inconvenient to go without hot water for two weeks and seems very unfair when you are paying full rent.

Usually, in situations such as this, landlords ask your permission to let work/tradespeople into the property while you are not there. That way you do not have to take time off work. As long as you are given 24 hours notice, this type of arrangement is standard.

Keep documenting any issues or concerns with the property in writing with dates in case you need to refer to them in the future.

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