I am new on here, having joined after my recent experiences with my landlord/letting agent.
Ever since my landlord put her house (my home) up for sale last year, any repairs have been slow to happen. For example, when I notified my letting agents in December (twice by phone and twice by email) that my toilet had stopped flushing, it took 3 weeks to be repaired – it is the only toilet in the house too. I reported a leaking (virtually on all the time) tap at around the same time and that is still to be fixed.
The icing on the cake came when my boiler was condemned during my annual gas safety inspection. I was without heating or hot water from 26 January until today, 27 February after Envoronmental Health got involved. To rub salt into the wound, my landlord sent me a Section 21 notice to quit on 02 February. My house is in the process of being sold, but when I spoke to the new owner at Christmas she seemed keen to keep me on as I have been living here for nearly 6 years. I genuinely believe that my previous/current landlord was hoping to avoid paying for a new boiler and pass the costs on to the new owner.
I have been continuing to pay my rent as I know that it could otherwise lead to poor tenant references, credit scores etc.
I am considering taking her to the small claims court due to her breaking the Landlord and Tenant Act 1985. Has anyone done this before? How easy/difficult is the process?