Our alarm began sounding this afternoon at around 4.30pm. We don’t use the alarm when we leave the house. Tried the code and it didn’t work. We took the control panel box off the wall and it was hardwired into the house so we didn’t want to touch the wiring.
Called the LL and no answer. Called again, no answer so left a message asking if he could authorise someone to come out and sort it. He didn’t come back to us and the alarm had been going off for a good hour by this point.
We decided we best ring a company to come out and disconnect the alarm. We were told that if the alarm stopped going off in the meantime and they arrived we would be charged which I agreed to.
After we put the phone down, the LL called and said we should have tried to do X, Y & Z to sort it out (ie play round with the wiring). I said that I am not an electrician and I wasn’t comfortable doing this.
Alarm company then arrived and disconnected the alarm. The guy said the wiring in the box was the cause and it was all held together with old electrical tape. I was charged £100 plus VAT to fix the issue.
My question is, who pays the bill?
My argument would be that the alarm had been going off for hours, it was causing a disturbance, the LL was uncontactable and we had no other choice but to call someone out. The guy we called out said we wouldn’t have stopped it unless we got a ladder to go up to look at the box on the outside of the house, and the alarm was hardwired into the house so it would have been dangerous for me to start playing round with wiring.
Can anyone help please?