I have lived in my flat a little over 3 weeks.
Yesterday I came home from work to find myself locked out with a letter on my door saying my flat had been accessed and the locks changed.
When I signed my tenancy I was told by my letting agent that as the meters are in a property downstairs from mine, they sort meter readings and update energy providers with the fact there’s a new tenant & I should just wait for a welcome pack in the mail.
Instead I found in the stack of old mail in the hall (3 flats share it) a letter addressed to the old tenant/the occupier and when I opened it it was a declaration of coming to cut off my power.
The key holder was useless and didn’t get back to me after we arranged a time so currently I’m sleeping on someone’s floor! I’ve another appointment with him this morning and once lines open I’ll call edf and go visit my letting agents.
What are my rights in this case? And what should I do of it doesn’t get sorted? As it stands I now can’t cook, heat my house or have hot water (no gas at the property only electricity) is there a legal time frame that they must reconnect me by?
Thanks for any help