we’ve just been through months of hell with a letting agent…
agent tried to get us to sign an addendum to the lease stating
his fee for re-let, which wasn’t in the lease.
Said he would refuse to show property until we signed. We refused a lease was already signed.
Agent refused to provide us with landlord address to serve her court paperwork.
Agent made threats.
We’ve moved outside Europe and agent had not given us an invoice for his ‘services’
Finally DPS said the agent was right! (only in England…)
Now, in it’s decision DPS states that we signed this addendum (we have NOT) I’m arguing that the evidence provided is a fake.
DPS also states we owe VAT on the invoice, I do not believe so, as we live outside EU, and invoice was produced after we left.
Does anyone know what recourse we have against DPS or agent?
Would it be Financial conduct authority?
Any leads would be appreciated.