Hi just trying to find someone to help with some advice
After paying what i thought was very expensive fees to move into a 1 bed flat
Reservation and admin fee. £315
Additional reference. £75
Rent in advance. £675
deposit. £250(non refundable)
Professional clean and checkout. £276
This was through Red Door homes,Rochester Kent.
Well after a Yr i told my landlady that i wanted a private agreement and to stop using
the agent Red Door,as they wanted a yearly re-newel(non refundable deposit)low deposit scheme to which
you pay yearly.She agreed,and all is fine,signed a solicitors tennancy agreement,paid her a £675 refundable deposit.
So with a little background info,onto some advice needed.Contacted red door homes and asked for a refund
of the Professional clean and checkout Fee £276,for reasons being
1: I am still in the property,now under private Landlady
2: The said estate agent,diddnt visit the property,do a checkout inventry,inspect the property,or try to contact me.
After contacting them,they said they would contact landlady,and that moneys were held in a seperate Acc and were for checkout and clean,i explained that under my agreement and new contract,direct with the landlady,i have nothing to do with red door homes,and furthermore hold no existing contract with themselves.
Well after 8 days,and no contact with my landlady,i contacted them again via e-mail,reiterrating the above once more,
to which they replied,send us your bank details and we will refund the cleaning money,but i have to pay checkout fee.
Checkout fee for what?….what service did they perform?…hopefully someone can advise me what to do next,after which i will re-email and ask for the breakdown for cleaning and checkout,so i will know what tbey are offering,u can bet your life it will be something like 20% clean 80% checkout .I knew they were going to be trouble,as 5 mins after accepting the propert last yr,and very desperate to move in asap they rang to say £25 per mnth extra if i want it as someone else wants it too….mant thx for reading this Epic.Lance