Check out issues | The Tenants' Voice
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Check out issues

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530 views 1 replies latest reply: 01 September 2015

Repairs reported as;

1. Broken external tap (that was working)

2. Broken kitchen handles, (some reported on check in as broken), kitchen over 5-10 years of age

3. Two damaged toilet seats 

4. General cleaning of internals (filthy when we moved in and reflected on check in inventory)

5. Cleaning of soffits and guttering 

6. Garden cleaning/deweeding, that was done before leaving, patio cleaned and gaps deweeded, grass cut.

6 is an interesting one, we moved in in April with new planted plants, moved out in late july so exceptionally different growths.


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What does your tenancy agreement state about who is responsible for these? It’s likely to state that you’re responsible for cutting the grass, for example. The basic rule of thumb is that the landlord can only claim a part of your deposit where there is damage. And this amount can’t put the landlord in a better position than they were at the start of the tenancy (so, they can’t claim the full cost of a new sofa, for example, if the one there when you moved in was 10 years old).

The first step with this is to go back to the landlord and highlight where the check in inventory already showed something as broken, or where there is something you don’t believe merits a deduction – such as the external tap or the cleaning (if the tenancy states that you should leave the property as you found it). If you feel confident then make an offer to the landlord of an amount you think fair.

If you still don’t get anywhere then open a dispute with the deposit protection scheme holding your deposit – the landlord will then have to prove the right to make a deduction, rather than simply demanding the cash.


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