Cleaning/Repairs after moving out | The Tenants' Voice
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Cleaning/Repairs after moving out

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636 views 3 replies latest reply: 02 May 2014

My landlord wants to deduct £300 from my deposit for minor cleaning/gardening that was done when I moved out, despite the condition being much better that when I moved in. Is there a law where they have to offer me the chance to go back to the property within a few weeks to make good any damages/cleaning before getting a professional in. I could have done all the bits they mentioned within an hour!

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Hi Victoria, thanks for your question.

Firstly, your landlord must put your deposit into a Government backed scheme and cannot deduct any money from your deposit without your permission/you agreeing to the amount. You should have received details of the scheme and are required to request its return at the end of your tenancy. Neither you nor your landlord can receive any money until you have both come to an agreement. It would be a good idea to contact the scheme directly for advice on this issue.

If your landlord did not protect your deposit then s/he has broken the law and can be fined for failing to do this. You would also be entitled to receive up to three times the amount of deposit in compensation.

Secondly, did you have checking-in and checking-out inventories? These provide records of the state of the property when you moved in compared with when you moved out. It is up to your landlord to prove that you have caused damage to the property, as opposed to general wear and tear, in order to claim in money from your deposit.

Finally, your tenancy agreement should state whether you have to have a professional or domestic clean on checking out. Check this to see if you have met your obligations. If your domestic clean was not suitable, you could certainly let your landlord know that you are happy to put right the things that have been highlighted as unacceptable, however if the checking out inventory has been completed, then this may not be possible.

Good luck and do let us know how you get on.


The above represents my own opinion, derived from personal knowledge and should not be relied upon as definitive or accurate advice. It is offered free of charge and may contain errors or omissions or be an inaccurate opinion of the law. I accept no liability for any loss or damage suffered as a result of relying on the above.


Hi Justine,

Thanks for your advice. My deposit is held by a suitable scheme so we just need to negotiate how much I can get back. I was mainly wondering if there is a law that says I should have been provided with some time to make good any damages/cleaning before they arranged this to be done professionally?


Once you have handed over the keys you have officially checked out of the property and no longer have any right of entry. How did you get on in the end?

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