My hubby and I have been tenants in our house for almost 6 months. Just to provide some background information: the previous tenants caused the landlady and letting agents a nightmare, leaving the property in a bad state and having not paid many months of rent. She has had to spend a lot of money to bring the property back to a good standard by the time we moved in.
The oil-fired boiler is located in the garage of the property, as is the washing machine. A few weeks ago I realised that some heating oil had leaked out in a puddle on the floor from a pipe connected to the boiler. We immediately contacted someone to fix it – the same guy who the letting agent had initially sent out to service the boiler and get it working for us (he had given us his number so we just called him directly – I’m now wondering whether this was the right move?) He came out that day and repaired the leak without bother. He never charged us so we assume he either billed the letting agent, or counted it as part of the service he had done previously.
Unfortunately, however, there had been a pile of laundry sitting on the floor ready for the washing machine, and a number of items were soaked and stained by the heating oil. I have tried a few recommended methods to shift the fuel smell and the green stains, but nothing has worked.
Had these been old or cheap things I honestly wouldn’t have minded, but they were actually very good quality duvet sets that had been bought for us off our wedding gift list a year and a half ago. The total value of them all was around £100. What I am wondering is whether we would be entitled to ask the landlady to cover the cost of replacing the damaged stuff? We feel bad as we don’t want her to think we are taking advantage, but I feel like we are entitled to something.