Damaged property, what now? | The Tenants' Voice
Cookies must be enabled for this site to function properly

Topics / Deposits 

start a new discussion

Damaged property, what now?

0 helpful votes
This is the number of people who have indicated that they have found this discussion useful.
676 views 2 replies latest reply: 29 January 2016

Hello people
i am a foreign student in the University, and i am currently renting a room in a house near the uni. I am hoping some of you guys can help me sort out my problem

For instance, i have given my landlord 750£ as a deposit, which of course i should get back after my contract has ended, if i have not damaged the property. The situation is just silly and funny, there is a broken toilet seat. Which was broken under a normal circumstance(you know), i guess it was just old or something, since i am not overweight or i wasnt dancing on it, if you catch my drift. The question is, should i just tell my landlord and risk him taking the deposit, or just buy a new seat? Since i have bought the new item, identical/better(can’t buy worse then the previous believe me) can he still tell me something? If i decide to tell him, does he take the deposit as a whole(all 750)? If not, who decides how much of it. I would really appreciate some genuine sense of simply wanting to help and guide me, since i am scared and worried..

Get up to £120 in discounts !

Save 10% on 25+ services for your home and garden when you book with Fantastic Services !

Book now and use promo code FTTV10* to receive 10% OFF the price of 25+ services for your home and garden !

Get 10% OFF the price of your service with our promocode:

  • 10% OFF End of tenancy cleaning
  • 10% OFF Removals
  • 10% OFF Handyman services
  • 10% OFF Garden Maintenance
  • 10% OFF Carpet cleaning
  • 10% OFF 25+ more services for your home and garden

*Use code: FTTV10 to get 10% OFF all services (Excluding Locksmith Services).

Minimum charges and T&C apply! Can not be combined with other offers and discounts. No expiry date.



Your obligation is to leave the property in the state it was when you moved in – other than fair wear and tear, you don’t have to pay for that. So, if you replace the toilet seat and it’s a seat that looks the same, has been properly fitted and works properly then there would be no cause for complaint.

If the landlord did try to charge you for the seat they could only charge you for the value of the seat and the cost of replacing it – certainly not £750.

Landlords will often try to charge more for replacements such as this so you should be able to raise a dispute with the deposit protection scheme that holds your deposit to query any deductions the landlord wants to make, if you don’t agree with them. There is some more info here on challenging deposit deductions and what landlords can and can’t ask to keep your cash for.


Service provider


My advice is to report the damage to your landlord. In your case this is definitely fair wear and tear so just politely ask him (preferably by email) to arrange for the seat to be repaired.

As with most fixtures and fittings in a let property, a toilet seat has a life expectancy of only 3 years (carpets and kitchens are 5 years), and depreciates in value by 0.33 a year.

If the seat is 3 years old and if your landlord did try to bill you for it, then if you disputed his claim via the deposit protection scheme ADR, an adjudicator would not award him a penny.

Keep evidence of reporting this and any reply from your landlord.

Showing 1 - 2 of 2 Comments
start a new discussion

Post a reply