We have been living in our property, a new build, for 6 months now. We don’t deal with landlord directly, we go through a letting agent called Tenant Network.
We live in Portsmouth and although friends had warned us with horror stories about Tenant Network, we stupidly ignored them because we were so in love with the property.
We never imagined damp and mould would be an issue in a new build because we were nowhere near the sea but as winter came the guttering collapsed and water started to leak through our roof.
It then started to spread up the walls of our property. We cleaned twice a week but it kept coming, covering entire walls. My partner’s health began to waver and he ended up in hospital with pneumonia. We explained his decline in health since the damp arrived and the doctor told us it was directly causing his bad health.
After telling Tenent Network this, they came round to the property and told us it was our fault because we hung washing out and would we like a leaflet on damp?
The property has no ventilation and no windows. We were then told to leave the doors open in the middle of winter and as it rained down heavily outside, were told to hang our washing out in the garden.
They have strung this out for months, doing absolutely nothing, passing the blame onto anyone but themselves and we’re feeling ill and stressed and very disheartened by the whole experience.
It was our first home together since getting engaged and we’re just distraught at what has happened to us.
They have ignored most of our emails, laughed in our faces when we speak to them and have failed to fix the back door to our flats so homeless people squat in our hallways and shout abuse at us as we leave for work.
This whole experience has put us off renting forever.
Please tell us there is a way out of this?