We moved out of our property just over a month ago, and are going through getting our deposit money back. The landlord would like to take some money from us, despite us following our contract and paying for external cleaners and a deinfestation treatment (we had a dog), as well as getting the curtains dry cleaned. the 3 points she has raised with us are:
- Taking money to clean the carpets
- Getting the curtains re-cleaned (she hasnt specified an amount for this, we have contacted the drycleaners and they will re-clean for free – what we are more worried about is the landlady charging for labour)
- taking money to replace bathroom taps. She has stated that we have taken the varnish off the taps in the bathroom. – We have responded showing evidence of the taps when we moved in which were already tarnished and it is also stated on our check in report. No mention in the check out report.
For all these points we have re-submitted our reciepts to the landlady but she is refusing to lower the charges. So we have decided to take it to the ADR. What we would like to know is; Despite having already paid for thourough cleaning of the property do they still have a case? Equally if the check in report stated that the taps were tarnished and the check out report shows no mention what evidence would they have to produce to show that we did the damage?
All of these claims have come from her rather than the check-out report, which states that it was left in a better state of cleanliness before we moved in.
Unfortunatley the house was her home for many years before we moved in so she has a clear emotional attachement to it, which has been shown through every response. We havent had the best relationship with them due to the fact we had water come into the house during the flooding a couple of years ago and had to fight to prove the house was uninhabitable.
Thanks in advance for any advice