Hello all. I have a question related to the return of my deposit. I moved out of my apartment in June and have not yet had my deposit returned by the agent, as they have stated that there is some small damage that requires repair. The report on leaving showed there was some minor damage to a surface, however I contested the amount as the costs appear very excessive for the very minor work and there are no receipts or invoices as evidence for the work, except what the agent has stated what it is estimated cost. These costs are a portion of the deposit. This has now resulted in the agent telling me it needs to be resolved by dispute resolution. However, I naively was not aware that if it goes beyond three months, that you cannot go to dispute resolution to resolve the issue. The agent never informed me of this and has been incredibly slow in replying to queries, often taking weeks to reply to emails. I would be grateful for any advice on what I can do now. Can I still apply to the dispute resolution service and explain the reasons for taking so long to reply. If not, what else can I do?