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This sounds like a very complicated situation, very difficult for you both. In terms of the actual tenancy is your friend’s name still on it, is that why there’s a problem? It would have been a good idea to get permission before changing the tenants – that is probably why the landlord is having a wobble – but perhaps if you acknowledge that to the landlord and agent and indicate that you just want to fix the situation and continue paying rent it might appease them. You could then go through the official changing of tenants on the tenancy agreement so all the documents are right and the landlord knows who is in the property.
In terms of your girlfriend’s rent arrears, is there anyone who could act as a guarantor for her? That normally provides enough reassurance for a landlord or agent to get around a failed credit check. There’s more info on guarantors here.
Good luck, we hope it’s sorted soon.
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