Hi Just after some advice
It has been 23 days since we were checked-out of our former property but haven’t recieved our deposit from the letting agent. We recieved an email last Tuesday (14 days after check-out) with the invoive for the return of our deposit, they claimed it had taken this long as they had to find out the cost of a lighbulb we had agreed to replace (that was the only deduction). It stated the money would be in our account within 3 working days.
I have tried spoken to the agent on Tuesday who told me he would get straight back to me that day, he didn’t and had to leave a message today.
What action can I take? They are in breach of their own contract which states all deposits will be returned within 14 days of checkout and MyDeposits 10 day. I have spoken to MyDepoists who told me I need to email requesting it back to keep a ‘paper trail’ I soon receieved the invoice after this. Any advice about a next step? I know I can start a resolution on Friday, but this could then take 3 more weeks.