Dispute between landlord and agency – I am in the middle | The Tenants' Voice
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Dispute between landlord and agency - I am in the middle

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471 views 1 replies latest reply: 22 December 2016

So basically. My landlady messaged me and asked me that instead of paying the agent, can I pay her directly, and the last point was – please do not tell the agency what she proposed. This was my second month’s rent. I informed the agency to cover my own back and they told me – no you must pay us or we will chase you for arrears and impact your credit rating. I told the landlady and she said – I am the landlord and therefore you must pay me.

As a new tenant I do not wish to upset either party but at the same time, why the hell am I in the middle of their pathetic disagreement. My rent is now due and I am unsure who to pay, who not to upset and what to do. I feel like they’re both acting unprofessionally, and now my landlady is telling me that she is ending business operations with the agency so I am now dealing with her directly. I now lose any representation from the agents, I am unaware of my rights and obligations and I’m sure these fiesty landlady will seek to make things difficult for me if I don’t pay her directly. However the agency have rather flatly told me, pay them or else. This is causing me great stress.

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Both are acting unprofessionally – true. 

However, the landlord is right – she is the landlord – she owns the property – she is the one who gets the rent. The letting agent is merely her employee and is acting on her behalf. 

The agent cannot do anything to you if you’re in good terms with the landlord, nor can they chase you for rent arrears, nor can they in any way impact your credit rating. 

Pay the landlord and make sure you’re in good terms with her. Letting agents may change – landlords rarely do. 

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