Hi – we’re having a bit of a problem with letting agents and a cracked window.
When we moved in to our flat, we noted a broken window – took a photo, all time dated, presumed it wouldn’t be a problem. It wasn’t a bother and we were in no need of having it fixed (5th floor flat). Well, we’ve just had a yearly inventory check and they’re now claiming we broke the window as it wasn’t broken on the check in inventory (done the day before we moved in).
We never recieved this check in inventory and never signed it – they’re saying they posted it and with it a letter saying they’ll assume we agree if they don’t hear from us in seven days. Is this allowed? What if it got lost in the post?
We’ve now seen a copy and it’s clear the window wasn’t broken when this was done – but the photos also don’t show a bed in the bedroom and on pressing, the agents have admitted this was moved in after the inventory was done. How can they sign off an inventory when there are still workman to enter? They could have done any sort of damage and we’d never know. It seems the window must have been broken moving furniture around.
Are we within our rights to continue disputing this? We have photographic evidence that the window was broken on the morning of move in – is that enough?
Really appreciate any help on this.