My partner and I leased a property 12 months ago. At the time of application, we paid £600 in admin fees to cover reference checks and other admin. My reference check failed as I had just moved to UK and had no rental history so my partner’s mother signed on as my guarantor and we were only granted a 6 month lease. I have never recieved an invoice for this payment so do not know the breakdown of what we have paid for. When we went to renew our lease, I was forced to pay about £250 to have my reference checked again despite no circumstances changing. I do not believe this reference check ever took place as my references were not contacted again and the letting agent refuses to provide me with an invoice.
Do I have a right to ask for this information?