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DPS action on dispute

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147 views 1 replies latest reply: 03 July 2017

Very sadly my son died whilst a tenant and the landlord decided to make a lot of unreasonable claims against the deposit. I did not have a copy of the tenancy agreement. I entered into the dispute process with the DPS and added my reasons for dispute in the DPS scheme. The DPS then emailed me separately and this was lost in my spam. They ignored completely the statements in the DPS system and decided to return the disputed amount to the landlord within 14 days. They now say they don’t have their own complaints process and told me to seek legal advice. It seems they still protect the landlord and not the tenant. My question is why can they operate without their own complaints process, have they advised me incorrectly?

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Hi we have just gone through the DPS using the ADR and they found in favour of the landlord to our shock, they claim its because we broke the garden clause but we provided evidence to show the landlord and agent knew about the work. Now we have been going through hell with this landlord ever since we left the property the agent and the inventory clerk are all in bed together its a very long story. I reccomend shelter uk they are brilliant I called them and stated the facts and they said we had not broken the contract so Ive made an official complaint to the DPS who now have another 5 days to decided to look into it or not if not it will be court action. Do not be afraid you are not alone in all of this, our story is a very long one but will tell all once the legal side is over.

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