Very sadly my son died whilst a tenant and the landlord decided to make a lot of unreasonable claims against the deposit. I did not have a copy of the tenancy agreement. I entered into the dispute process with the DPS and added my reasons for dispute in the DPS scheme. The DPS then emailed me separately and this was lost in my spam. They ignored completely the statements in the DPS system and decided to return the disputed amount to the landlord within 14 days. They now say they don’t have their own complaints process and told me to seek legal advice. It seems they still protect the landlord and not the tenant. My question is why can they operate without their own complaints process, have they advised me incorrectly?