I need some advice here. We moved into a flat 9 months ago and have given our notice. We are coming to an end of the tenancy and the landlord keeps going on about the flat needs to be professionally cleaned. Now me and my flatmate we have bought the best cleaning products, we have hired a carpet steam cleaner and plan on doing the cleaning ourself.
The problems lies with the fact when we moved in the place was not cleaned, we pointed out the dirty oven (Unfortunately not recorded), we mentioned on emails dirty walls, we had in one room a bed bug investation problem which she took care of, the fridge was not cleaned out which we recorded and mentioned to her, the kitchen was full of old stuff which we disposed of with her consent, we had plumbing issues and some lights dont work. Also there is no inventory or check in list which stated the condition of the flat when we moved in only a list of items in the flat.
What I want to know is if after we have cleaned the place and she states its not professionally cleaned and does not want to release full deposit – what are my options here.
Also she wants the outside windows cleaned but we are on the second floor. I mean how are we suppose to do that when for a fact it was not done when we moved in?
Any advice will be appreciated.