I am in the process of a new tenancy application and my current managing agency has provided a false reference to my potential agency. The false reference was due to the fact that their records show that we had two payments in arrears, which we have not. Please note that the agency has been incompetent in tracing the payments for several times and we had to provide proof of payment every now and then. Since the provision of false reference I have sent them proof of all payments showing no payments missed but have not yet contacted my potential landlord to let them know that the false reference was provided in error.
Any advice on how I should proceed with this would be greatly appreciated.