feeling harased | The Tenants' Voice
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feeling harased

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887 views 3 replies latest reply: 17 January 2014

I am a private tenant in a ground floor flat and i am currently on housing benefit which i made clear when i viewed the property. I receive these payments fortnightly and i transfer straight to landlord. The property has many repairs still untouched and no safety certificate. Just before xmas i got a shock of the cooker so contacted landlord on the weds who said he would look at it sometime sunday. When i text sunday to check a time i got a response stating the rent till work and how much more they wanted i had to agree before they came to fix cooker. I informed over xmas that duevto the extra money they required i would have to transfer the rent on fridays instead of tuesdays as dont get my money until then. This tuesday as i said i didnt not transfer money as is now set up for fridays. I went to visit family and forgot my phone but as i had let landlord no bout change thought no more of it however i cam back today to endless texts,calls,emails and ever a message place though door or a tissue . I have responded to the hasselling texts stating i had let them know of changevand why . The landlord is now saying he will not wait till friday and i will be paying his bank charges. I feel totally harased i am not behind in rent but feel i am being treated as if i have not payed for months it is 24hours since my usual paymemt time.

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When your landlord can increase rent
For a periodic tenancy (rolling on a week-by-week or month-by-month basis):

your landlord can’t normally increase the rent more than once a year without your agreement
For a fixed-term tenancy (running for a set period):

your landlord can only increase the rent if you agree
if you don’t agree, the rent can only be increased when the fixed-term ends
General rules around rent increases
For any tenancy:

your landlord must get your permission if they want to increase the rent by more than previously agreed
the rent increase must be fair and realistic (ie in line with average local rents)
How your landlord must propose a rent increase
If the tenancy agreement lays down a procedure for increasing rent, your landlord must stick to this. Otherwise, your landlord can:

renew your tenancy agreement at the end of the fixed term, but with an increased rent
agree a rent increase with you and produce a written record of the agreement that you both sign
use a ‘Landlord’s notice proposing a new rent’ form, which increases the rent after the fixed term has ended
Your landlord must give you a minimum of one month’s notice (if you pay rent weekly or monthly). If you have a yearly tenancy, they must give you 6 months’ notice.

If you think the rent increase is unfair, you can apply to a rent assessment committee who will decide the rent amount.


You should speak to someone at your local council or Citizens Advice asap if you have no Gas Safety Certificate (it is a criminal offence for this to not be done and the HSE will prosecute him if he fails to get one done) and if your landlord is basically extorting money from you. You don’t say how long you have lived there or what type of tenancy you have or if you have a written tenancy agreement…I could advise you more if I knew more details 🙂


Hi there Kelly. As stated below, you have more rights than you know and you need to read your tenancy agreement again. Back to front. If the repairs that need to be done are hazardous to your health, you can demand they be repaired ASAP.

In terms of telling you they want extra rent before they do repairs, this is nonsense. Threaten to report them to your local housing authority for unfair treatment and harassment of their tenant. They are supposed to respect you and they must carry out repairs to stated in the tenancy agreement are their responsibility.

Do you have it in writing that you and the…letting agent / landlord…agreed for the rent to be paid on Friday? If so, you can refuse to pay any more than the agreed amount as he/she/they did not specify any ‘late fee’ before.

If you have any more problems, don’t hesitate to let us know and we’ll try to help as best we can.

Good luck and remember you have rights!


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