Flat advertised with gas fireplace… fireplace not working | The Tenants' Voice
Cookies must be enabled for this site to function properly

Topics / Complaints and disputes 

start a new discussion

Flat advertised with gas fireplace... fireplace not working

1 helpful votes
This is the number of people who have indicated that they have found this discussion useful.
943 views 4 replies latest reply: 17 October 2015

Hi All,

I recently moved into a new flat which was advertised by the letting agency “with gas fireplace”.

After we moved in we found that there is no gas connected to the fireplace. We asked to fix this but the landlord refuses to get the fireplace running.

One reason for this flat was the gas fireplace. Do we have any options to get it running? Or are we allowed to get a rent reduction for the broken fireplace?

Thanks for your responses!


Get up to £120 in discounts !

Save 10% on 25+ services for your home and garden when you book with Fantastic Services !

Book now and use promo code FTTV10* to receive 10% OFF the price of 25+ services for your home and garden !

Get 10% OFF the price of your service with our promocode:

  • 10% OFF End of tenancy cleaning
  • 10% OFF Removals
  • 10% OFF Handyman services
  • 10% OFF Garden Maintenance
  • 10% OFF Carpet cleaning
  • 10% OFF 25+ more services for your home and garden

*Use code: FTTV10 to get 10% OFF all services (Excluding Locksmith Services).

Minimum charges and T&C apply! Can not be combined with other offers and discounts. No expiry date.


Hi Pascal

Is the fireplace mentioned in the inventory/tenancy as part of the property? If so then put something in writing to the landlord and ask them to either fix the fireplace – as the tenancy requires – or offer a percentage rent reduction for the loss of the fireplace and the cost to you of providing an alternative heat source. If they don’t respond then you could point out that if the tenancy requires a working gas fireplace and there isn’t one then the landlord could be in breach of the tenancy.



Hi Alex,

Thanks for your reply. The gas fireplace is mentioned in the inventory with the comment “not tested”.

There are also radiator heaters in the flat, so we have another heat source.

However, the flat was advertised with gas fireplace. Can we still ask for a rent reduction if the landlord decides that he doesn’t fix the fireplace?



Hi Pascal

As it’s mentioned in the inventory then it’s the landlord’s responsibility to maintain it. The fact that it wasn’t tested doesn’t remove that responsibility. So yes you can ask for a rent reduction as a result but it will be a case of negotiating to try and get it as landlords will rarely give these things away easily.



 Hi. I am just wondering how you got on as amazingly we have exactly the same problem! Our landlord is also refusing ven though she knew the fire had been condemned the day before we viewed the property. The agent is backing her up and we are just hitting a brick wall. Very frustrating.

Showing 1 - 4 of 4 Comments
start a new discussion

Post a reply