When we first took this flat it included a reasonable lounge suite, but after 14 years it had lost all its springing and was very shabby. We asked the landlord to replace it and, unfortunately, he replace it with a very rubbishy couch and only one chair, both made of a simple wooden crate body covered in canvas-like fabric, no springs to the seating, only cushions to sit on, through which one can feel the boards. Nor is there a proper back to each item, only more cushions which have sagged. When I sit in the one only chair I vanish because the arms are actually higher than my shoulders. In self-preservation we kept one of the original old chairs, which I have used instead, but it has now given up and I vanish into a hole in that too. Even with endless cushions to build up the seat I am still getting a very stiff neck. Is the landlord obliged to replace this awful furniture. The old chair is now 18 years old and the new furniture 4 years old.