We moved into a property 3 weeks ago which was not provided with a garage key.
Speaking with the agency, they’ve requested the key and the landlords states that he must have packed it away, he’s had a look and cannot find it, is unwilling to pay £60 to have the lock changed/new keys provided and says that he will have another look for the key once he has moved into his new house and has his items out of storage (currently no ETA).
One of the reasons we purchased this property was due to the garage and the security it grants (cheaper insurance for cars/bikes, along with storage of tools and parts) obviously.. this is an issue for me as my insurance is currently void and any items stored there vunreble… he’s also not cleared the garage of his items with no mention on when he will eventually do it (i assume after he moves…)
What can i do in this situation? surely I’m entitled to a key for the garage as it was advertised as part of the propery and one of the main reasons we have gone ahead and rented it.
Any help would be great, the agnecy is going to ask him again to reconsider but i get the feeling they’re more on the landlords side than ours and express dissinterest and lack of sympathy with our needs over the phone.