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Gas bill issue

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357 views 1 replies latest reply: 14 June 2016


I have the following query:

The property which I am currently renting used to be an office, which was later turned into appartments. However, British Gas was not informed on time and I ended up receiving a bill on Business rate. When I asked the Letting Agency to deal with this, after a long waiting period I got a reply saying that I should “just” do the transfer myself. When I contacted them, it turned out that it’s a lenghty procedure that will take some time and I will still get billed on the business rate before the new contract takes effect. So, I wanted to see, is it my fault for not enquiring this at the very beginig or whether this is a letting agency’s fault for not informing me about this, or rather this must have been done by the landlord before we moved in? Additionally, do I have a case for any sort of refund or compensation? Because it dragged on for so long, and I didin’t receive timely updates from the agency, I end up paying quite a bit extra, and I’m already on a tight budget. Many thanks in advance!

Service provider

Hi Serge,

The landlord should have advised British Gas when it was converted. You could not possibly foresee that it would be on Business tariff.

However, I suggest you try and sort it with British Gas, who should refund you back to the start of the tenancy.

If they refuse, then you will have a claim against your landlord.


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