Gas bill issue | The Tenants' Voice
Cookies must be enabled for this site to function properly

Topics / Roles and responsibilities 

start a new discussion

Gas bill issue

0 helpful votes
This is the number of people who have indicated that they have found this discussion useful.
516 views 1 replies latest reply: 14 June 2016


I have the following query:

The property which I am currently renting used to be an office, which was later turned into appartments. However, British Gas was not informed on time and I ended up receiving a bill on Business rate. When I asked the Letting Agency to deal with this, after a long waiting period I got a reply saying that I should “just” do the transfer myself. When I contacted them, it turned out that it’s a lenghty procedure that will take some time and I will still get billed on the business rate before the new contract takes effect. So, I wanted to see, is it my fault for not enquiring this at the very beginig or whether this is a letting agency’s fault for not informing me about this, or rather this must have been done by the landlord before we moved in? Additionally, do I have a case for any sort of refund or compensation? Because it dragged on for so long, and I didin’t receive timely updates from the agency, I end up paying quite a bit extra, and I’m already on a tight budget. Many thanks in advance!

Get up to £120 in discounts !

Save 10% on 25+ services for your home and garden when you book with Fantastic Services !

Book now and use promo code FTTV10* to receive 10% OFF the price of 25+ services for your home and garden !

Get 10% OFF the price of your service with our promocode:

  • 10% OFF End of tenancy cleaning
  • 10% OFF Removals
  • 10% OFF Handyman services
  • 10% OFF Garden Maintenance
  • 10% OFF Carpet cleaning
  • 10% OFF 25+ more services for your home and garden

*Use code: FTTV10 to get 10% OFF all services (Excluding Locksmith Services).

Minimum charges and T&C apply! Can not be combined with other offers and discounts. No expiry date.

Service provider

Hi Serge,

The landlord should have advised British Gas when it was converted. You could not possibly foresee that it would be on Business tariff.

However, I suggest you try and sort it with British Gas, who should refund you back to the start of the tenancy.

If they refuse, then you will have a claim against your landlord.


Showing 1 - 1 of 1 Comments
start a new discussion

Post a reply