Gas engineer letting himself in | The Tenants' Voice
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Gas engineer letting himself in

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612 views 1 replies latest reply: 11 August 2014

We received a letter a couple of weeks ago to say that a gas engineer was calling between 9 and 1 today, well i have my children to stay for the holidays and we were all in bed, i never heard a knock and then about 9.30 my daughter said she was talking to a man in the hallway, i was mortified when i came downstairs he was doing something in the boiler cupboard, i was so angry i shouted for him to leave, he asked if i wanted to speak to the agents first but i refused and told him to leave again, which he did, is my agent allowed to give keys to workers so they can let themselves in.

thanks for reading Tony

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Hi Tony, thanks for posting in our forum. What an awful situation – you must have been quite shocked by an intruder to your home and in fear for your children’s safety.

Letting agents are able to give workers keys to the property provided that at least 24 hours written notice has been given and the visit is at a reasonable time. As your letting agent sent you a letter two weeks ago with ample notice and notification of the time, then they have acted in line with the Housing Act 1988.

I would say that the gas engineer got a terrible fright too and will make sure that he knocks harder before using the keys to enter another property. If you have a chain on the door, I’d get into the habit of using it.

It would be perfectly reasonable for you to write to the letting agent and request that tradespeople call you if there appears to be no-one at home for future appointments.

All the best.

Disclaimer: This information is derived from personal experience and should not be relied upon as a definitive or accurate interpretation of the law.

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