Hi everyone, first time posting here so hopefully I do all right… sorry for the massively long post, just hoping someone could offer some tips or advice, or tell us where we stand!?
My partner and I moved into our one bedroom flat nearly two years ago, it has real issues with the heating and water, and the landlord seems uninterested.
Firstly, the heating, we have economy 7 storage heaters, we’ve had these before and understand how they work, however, all heat is chucked out in the morning, and they’re cold by 12pm. It doesn’t matter what setting they’re on, currently it’s set to input 6 and output 2; its 3pm and they’re cold. There are no off switches, if I set it to input 0 and output 0 it still chucks out the same amount of heat. We can only turn them off at the wall, which we do in summer as we don’t need the expense of heat coming out when we don’t need it.
When we spoke to the landlord about them not long after moving in, he pointed us to the instruction manual and questioned if we knew how to use them properly. He stated that they were brand new, from a refurb ‘a few years ago,’ and should be fine, completely brushing us off. We mentioned it a few more times and again told to check instructions. he came over for the 1 year inspection, commented the flat was cold and that he’d look into it and get back to us, but that was the last we’d heard.
There are 2 radiators in the flat, one in the living room and one in the hallway. Nothing in the bedroom, and the bathroom has a heated towel rack that is linked to the immersion so is only on at 6am.
Furthermore, we only have single glazing. When we moved in he said he’d come round in the summer to look at the windows and maybe repaint them to improve the seals (pretty rotten, bit mossy…), well its two years later and that was the only thing said about the windows lol. We have bought draught excluders and plastic sheeting to go in front of the window but it’s still so cold.
We bought a thermometer, the coldest the flat has been is 7 degrees Celsius.
Now, this might be ok if we could have a nice hot shower or bath… but the water is another story completely.
The top floor of flats (ours included) was built on to an already existing block of flats, and apparently has rubbish water pressure because of this. The bath takes 45 minutes to fill, and runs out of hot water when it’s not even halfway full. the shower doesn’t work, a trickle of water comes out- we have tried low pressure heads, deep cleaning etc., nothing works. Neighbors say the same. However, they have had power showers fitted.
When speaking to our landlord he said that it’s just the way it is and there’s nothing he can do, he doesn’t think fitting a power shower is a good idea. He has said before he doesn’t want to damage the flat (this includes us hanging pictures lol) and for some reason thinks fitting new radiators or a power shower will damage it.
The water capacity is terrible, the water is cold before a bath is run, and if you do the washing up, or use hot water for anything other than running the bath (including a wash in the morning) you cannot have a bath that day as there isn’t enough hot water (and a shower has been out of the question for the last 2 years).
I do understand that water needs to keep being heated, and we should keep heating the water for when we want it, but surely there should be enough capacity to do the washing up and run a bath?!
Because we are on key meter, this whole water and heat situation is draining our money, we are putting nearly £40 electric every WEEK, topping up £20 every 3 days or so, to use portable radiators, and are paying over £40 water a month for water we barely even use.
(there are also other issues, such as the wiring and electric being done so poorly that the entire flat will blow a fuse if the microwave pings or the kettle finishes boiling, but that’s another story lol)
The letting agents emailed this morning to ask if we want to renew the tenancy, we don’t want to spend another winter here but when I qualify as a nurse in the summer we will have 2 proper salaries, and so we want to move onto something a little better (and more economical) that we can continue to save in. we have said that we don’t want to renew another year, and were asked why so have told the agents about the issues we are having, she wants to speak to the landlord re: changing the contract and these issues and get back to us. We asked her not to mention the issues yet as we are both on shift work this week and cannot be home for the landlord to come around, but we reckon she’ll mention it anyway!
Anyway, has anyone got any tips or advice, or can tell us what to say to our landlord when he inevitably wants to come around after the agents speak to him. Yes, we could have badgered the landlord more, however everything is such a palaver for him, and it’s always ‘our fault’. We contacted him for another set of keys as our front door key was so blunt we couldn’t get into the building, he insisted on coming around and inspecting the key and door, asking how we’d broken it and what we’d done to it, before taking 2 weeks to get another key cut.
Anywho, any help would be appreciated so thanks in advance J