Help Please | The Tenants' Voice
Cookies must be enabled for this site to function properly

Topics / Repairs 

start a new discussion

Help Please

2 helpful votes
This is the number of people who have indicated that they have found this discussion useful.
552 views 2 replies latest reply: 23 January 2017
Photo
Tenant

Hello,

I have had a private rental property for the last 3 years that I have recently moved out of.  I have left it clean and tidy, although there have been numerous problems with the property that have not been reported.  The main 2 being an oven door that will not shut properly so cooking food was nopossible and no running water in the downstairs bathroom.  I was prepared to let these things go, but the agent is now trying to withhold some of our deposit for trivial things.  So to be perfectly honest I want to make a point now.  I did not clean the oven as it cannot be used, however they want to deduct this.  I have been going backwards and forwards to them, but not getting very far.  I am now just tempted to say, take the money from the deposit you need  and I will put in an independent complaint about he other issues.  Surely an oven that cannot be used is not acceptable and no water in the downstairs bathroom is a health and safety issue.  I have had an email back from the letting agent today to say the grill still works, and we have an upstairs toliet aswell.  I pointed out that I payed my rent to use the whole house not just part of it!  Any advice would be welcome.  Many thanks.  Mark 

Get up to £120 in discounts !

Save 10% on 25+ services for your home and garden when you book with Fantastic Services !

Book now and use promo code FTTV10* to receive 10% OFF the price of 25+ services for your home and garden !

Get 10% OFF the price of your service with our promocode:

  • 10% OFF End of tenancy cleaning
  • 10% OFF Removals
  • 10% OFF Handyman services
  • 10% OFF Garden Maintenance
  • 10% OFF Carpet cleaning
  • 10% OFF 25+ more services for your home and garden
cleaner

*Use code: FTTV10 to get 10% OFF all services (Excluding Locksmith Services).

Minimum charges and T&C apply! Can not be combined with other offers and discounts. No expiry date.

Photo
Tenant

What you are saying isn’t wrong however you should of reported the oven issue and the water issue when they occurred  by phone and email so you had a record and not left them because unfortunately they do have the right to with hold some of your deposit if you leave these things broken regardless of fault, they didn’t know they had broken because you never told them and so they are not responsible you are.

If you had reported them and they didn’t get fixed well that’s a different story.

Photo
Tenant

Yup, you seem to not understand some of your own responsibilities as a tenant. 

The landlord is responsible for repairing and maintaining everything in the property (that was not broken by you). However, you’re first responsible for reporting all damage and malfunction to them. 

It is not a matter of you letting it go, you HAVE to report it and then you may choose not to chase the landlord for a fix, if you don’t care. You did not report the damage and not only you will fail when you try to file an independent complaint, the landlord could have pinned this damage on you and you’d probably end up paying.

In your case, it’s best to negotiate and minimise the deductions to as far low as the landlord is willing to go and then move on peacefully. You’re really not in any position to demand things.

Showing 1 - 2 of 2 Comments
start a new discussion

Post a reply