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Help with getting deposit back

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356 views 2 replies latest reply: 11 September 2016


I moved out of a property 2 weeks ago and afterwards was sent a copy of a check out inventory report which stated all sorts of issues that I wholly disagree with. When I contacted thet letting agent they said I’d have to speak to the landlord direct about disputing my deposit as the landlord would be looking to keep some of it! Can they do this when I’ve never even spoken to the landord before everything was done throught he agent, surely they should help to get this resolved?


Hi Sarah,

Either the Landlord OR the Agent can choose to handle these matters and, they then handle this exclusively. This avoids any confusion or contradicting statements.

I always recommend that Tenants are present at Check Outs to ensure you are there to witness and oversee what is recorded.

If the Landlord wishes to make deductions he must supply these to you in an itemised list with individual charges allocated and this should be supported by the Check In/Out Reports & Inventory.

You should then look to negotiate to agree a figure. If you cannot reach an agreement with 28 days of vacating the property you should then raise/file a Dispute witrh your Deposit regulator (DPS/TDS/TDSL) for that amount. All ‘non disputed funds’ should then be returned by the Landlord to you immediately and the scheme then adjudicates on the disputed amount, collating evidence from both sides, then rules and allocates funds accordingly.

This is the legal process set up to protect against unfair claims and deductions and is your right to pursue and at no cost.

Hope that helps.



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