My name is Martha . Me and my husband moved to the rented property on 10th September 2016. We live in the converted flat that is connected with landlord lady house. There are also 2 cottages rented by other tenants. We received our tenancy agreement day before we moved in. The flat is with bills inclusive apart from electricity. On the day we move in (10th September 2016) we received inventory from the landlord that states what items are in the flat and there is some additional notes. Additional notes states that landlord will supply us with £30 electricity tokens and we will have to buy any other tokens. We found out that electricity box is in our flat but it is connected with downstairs laundry room (as far as we know) that is connected to our power supply. There is no way to check how much electricity landlord or we actually using. We also found out that the landlord will enter our flat without notifying us about it if electricity has gone off and this has been at 5 times in the last 2 weeks. It is restricting our privacy. Landlord have also other people around the house like cleaner or career and we not sure who else have access to our flat if the landlord is not around. These things were never told to us when we view the flat. We didn’t sign any agreement about her constant access or electricity being attached to the laundry room. There is nothing in our tenancy agreement that informing us about this. As you can find in the Consumer Protection, agency must let us know what they know about a property and what we should reasonably be expected to know. They should also tell us what they are aware of when marketing a property, and which could affect my decision to rent a property. I do believe that we haven’t been giving enough information and knowing this it would affected our decision to rent this flat. We have also problem with the heating as the landlord is in the control of the heating she is asking to pay £40 monthly more for the extra heating. We asked to change the heating on Fridays as I’m finishing work early on Fridays (12am). We have been told that the heating also heats the cottages so heating couldn’t be changed. The Landlord offered the gas heater with half bottle of gas. We have been told that she won’t supply us with the gas. We also asked her to put the heating earlier if there is a minus temperature outside and landlord agrees to do it, but then that happened twice. I have a proof where we came from work at 5:30pm and we had 13.5 degrees in our flat. 2 hours later we had only 15 degrees. I did ask our agency for help but they just ignored me.
We send the letter to the agency about formal complain and give them 2 weeks to sort that out but they never replied.
This is very stressful experience and this is why we just want to move out as we cant live in this conditions. We would like to know if we are entitled to any compensation and how can we deal with this situation. please help