Quite an odd situation that is causing me a whole heap of stress and anger….
I have rented a new house through a letting agent that I visited 7 weeks and ago and agreed to a completion/moving date of the 31st August. As a long serving and decent honest renter, I got my former house ready for leaving, professional cleaning amounting to £400 as stated, hired a moving van for £100 and prepared to move. I was finding myself worrying about the lack of communication from the new agents and them not giving me days on which the schedule of condition, etc would be completed but they just confirmed the 31st for all the above.
So some friends helped me pack my van in the morning to transfer stuff and ten minutes before I was due to sign the contract and take the keys at 9.30am – the agents rang and said that the house was found to have broken smoke alarms and that i couldn’t legally get the keys that day until after 5pm. I was obviously fairly annoyed, especially as I had one day to move due to work and get the van back to the hirer at 5.30! They then agreed to allow me to move my belongings in whilst the contractor was working on the smoke alarms as long as he held the keys.
I inquired why the smoke alarms were not checked prior and why the house wasn’t ready when my applicant was approved 6 weeks prior. They then let me know that the previous tenant had only moved out at 9am that morning and they hadn’t yet checked the property and that the prior tennant had let them know over text. Alarm bells begin to ring.
I arrived at the property to find the doors open but no contractor. The property has no working locks, all of them are ceased up and unlockable. The door was left open by the previous tenant who I now know was kicked out for not paying rent. She has trashed the house, it is disgusting. Showers are broken, there is around 3 working lights. The filth is like a channel four documentary including what maybe human excrement in the shower. Holes ripped up in flooring. There is at least a van load of rubbish and broken smashed up furniture in the property and garden.
despite the smoke alarms not working and the doors not lockable, the agent says I signed the contract and am now liable for the house. They have told me the work will be completed in a weeks time. I asked where am I supposed to put my belongings and live in the meantime to no response.
luckily my previous landlord has allowed me to rent my former property for another month. So I have now paid two rents at two properties and two deposits totalling almost £4000.
I asked the agents since they failed to get the house ready for the 31st and that Ive had to extend my former tenancy whether they could change the tenancy for the 1st of next month. They have declined and stated that it is my problem, I signed the contract.
As you can imagine I am utterly broken. I am considering getting legal advice but would like to know if I have any sort of case first because of the cost.
thanks for any advice in advance.