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How a letting agency uses your money

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844 views 2 replies latest reply: 03 January 2014

I have a question about a letting agency, and how they should deal with
quotes and tenants monies.

In Nov 13, we gave notice to move out of the property we were renting, this
finished on the 19th Dec 13. Part of the moving out process was general
repairs, out of the general repairs we agreed that certain things needed
doing and we would either complete the work ourselves or hire someone to
complete the work. Other things as said by the letting agency were normal
wear and tear, so under the contract this was not our responsibility.

Our issue is not with the work that needed doing, it was the way we were
dealt with;

On the 19th & 20th Dec I discussed the situation with the letting agent,
and agreed that we would pay for a handyman to complete the work, based on
a quote from the handyman – which we received, this was to tidy the garden,
and clean windows. Having received the quote, we transferred the money so
the work could be completed.

Only yesterday, I discovered that the letting agency took the money from
us, and allowed the landlord to decide how the money should be spent –
either on a handyman, or landlord carry out the work themselves. The
landlord carried out the work himself.

Is this allowed?

I am concerned about how the letting agency has communicated one thing to
me, and done something completely different.

I have emails confirming the quote, what the letting agency sent to the
landlord, and what the landlord carried out for the money.


Hi Graham, letting agents work for the landlord and although it may have been their wish to have a certain trades-person carry out the work, if the landlord decided that he would do the work himself there would have been little they could do about it. Whilst the letting agent can advise the landlord on best practice, it is at the end of the day the landlord’s decision.

If the landlord decided to do the work himself it is his property and no one could tell him what he can and cannot do with it so where you say that the letting agent “allowed” the landlord to do the work, they do not own the property and therefore can’t dictate what the owner of it can do.

In any event, since you have moved out and the landlord has decided to carry out work to the property using money you agreed to provide, there should be no problem.


You have accepted that the work needed done and accepted the quote for the cost of the work. It wasn’t specialist work that would have required a professional, such as an electrician or plumber. Therefore there is no reason the landlord couldn’t do the work themselves, using their own time, rather than pay someone else. The landlords time is worth as much as a “handyman’s”.

You could have done the work yourself before check-out which would have meant no extra cost to yourself.

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