Importance of check out inventory | The Tenants' Voice
Cookies must be enabled for this site to function properly

Topics / Landlords and letting agents 

start a new discussion

Importance of check out inventory

0 helpful votes
This is the number of people who have indicated that they have found this discussion useful.
1384 views 1 replies latest reply: 25 March 2014

Hi. Just before Christmas, I moved out of a rented property. The landlady’s agent came around to carry out the check out inspection – it was a new agent as the landlady had been dealing direct with each other throughout my 18month tenancy. The agent was invited to inspect the outdoor/back yard area, but refused because it was raining and she had inappropriate shoes. I also told the agent that I had lost the shed key, but it was open, and she told me not to worry because all the locks, including the shed, would be changed anyway as the landlady’s husband was a locksmith. The check out report was agreed, the agent said everything was fine and we both signed it. However, I NEVER received a copy of the report. New tenants moved into the property the same day I moved out.

I didn’t get any deposit returned to me, and as it was Christmas ad New Year I assumed this was the cause of the delay. However, 2 weeks after I moved out, I received a text message from the landlady stating that she wanted to charge me for replacing the shed lock and that a window in the shed was broken and I should pay for it. To cut a very long story short, it took me a month to establish how much the landlady wanted to retain and I had to explain that she legally had to allow the undisputed amount of deposit to be returned to me. She did this reluctantly. I opened a dispute through the Deposit Protection Scheme and it went to ADR. I argued that the fact that the check out report was agreed and signed off, and that it took 2 weeks for the landlady to contact me about any concerns, meant the accusation could not be upheld (and I actually truly didn’t break any window). I also felt aggrieved that I had NEVER received a copy of the check out report, which I highlighted to the DPS and I believed the report had been doctored. I asked the agent for a copy 4 times, but was never sent one. I also received misdated estimates/quotes with differing amounts of money to those received by the DPS. However, the DPS found in favour of the landlady, and seem to have completely ignored ALL evidence I provided including witness statements and text messages.

I want to know what the weighting is of a check out report, because if mine was signed off, then surely the agent/landlady cannot prove anything unless the report had been fabricated. Does anyone have any advice/suggestions? I am making a complaint to the DPS because they have also completely failed to follow their own guidelines in adjudicating my case, which is patently obvious in the written decision I received. It is quite shocking really, and I am livid!

Get up to £120 in discounts !

Save 10% on 25+ services for your home and garden when you book with Fantastic Services !

Book now and use promo code FTTV10* to receive 10% OFF the price of 25+ services for your home and garden !

Get 10% OFF the price of your service with our promocode:

  • 10% OFF End of tenancy cleaning
  • 10% OFF Removals
  • 10% OFF Handyman services
  • 10% OFF Garden Maintenance
  • 10% OFF Carpet cleaning
  • 10% OFF 25+ more services for your home and garden

*Use code: FTTV10 to get 10% OFF all services (Excluding Locksmith Services).

Minimum charges and T&C apply! Can not be combined with other offers and discounts. No expiry date.


DPS will instruct the landlord/agent to provide certain documentation for the dispute process. The check out report is one such document. clearly not all outgoing tenants would be willing to sign the report especially if it means they may lose some deposit. All the evidence will be sent to you as the tenant and you have the opportunity to contest this evidence. It is then for the DPS arbiters to come to a decision which is as you know final.

Showing 1 - 1 of 1 Comments
start a new discussion

Post a reply