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Inconsistent hot water

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74 views 1 replies latest reply: 18 October 2016
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Tenant

I moved into a flat just over 3 weeks ago. Since day 1, we have had an inconsistent hot water supply. On most mornings and evenings, the water is cold/lukewarm and even when it warms up in the afternoons, it is not hot. The landlord has sent a plumber who says that the problem is not within the flat (there is communal heating so no boiler in the flat). The building manager says that there is no problem with the boilers so no one knows what the problem is. 

I have asked for compensation for the inconvenience this has caused us. I either have to shower in cold water or rush back home during my lunch break to shower. The agency says that we cannot ask for compensation since we do have some kind of hot water during the day and because they are trying to deal with problem (just not fast enough!). Are we being unreasonable? I would like other opinions on this please. 

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Tenant

You’re not unreasonable in expecting to have a reliable source of hot water. It’s the landlord’s responsibility to make sure that is available in your property. However, it’s unlikely to get any compensation, or at least it’s going to be very hard. 
I recommend you to focus your efforts in getting repairs as soon as possible. We just launched a new guide about getting repairs to your heating and hot water. It also has a handful of template letters to send to your landlord and pressure them to do repairs or face consequences of involving the environmental health department. 
Get the guide here, it’s free – http://www.thetenantsvoice.co.uk/letter-templates/request-repairs-heating-and-hot-water

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