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Issue with inventory

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492 views 3 replies latest reply: 17 March 2015
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Tenant

I moved in to my new property towards the end of Jan this year, an inventory was conducted and the invoice paid to company as they requested within 7 days. 18 days after moving in I received the inventory which contained a number of omissions/error. Having had 7 days to send the amends I did this and sent the clerk the links to an online document. It took them 2 weeks to tell me they could not  open it so I created a pdf which was acknowledged and was told I would get an updated inventory. Another two weeks past and nothing, when asked what was happening I was asked to send the document again. I feel like they have had enough time to sort this out it is now 7 weeks since I moved in and still do not have a completed inventory. Is it a good idea to start court proceedings?

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Administrator

Hi Anon

I’m not sure on what basis you would start court proceedings – what did you have in mind?

Are you copying in the landlord/agent on all the correspondence? They are being paid for a service by the landlord or agent (that would be who they have the contract with) and so if they’re not doing a good job and you highlight this to the person paying the bills normally this makes them pay attention.

Alex

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Tenant

I paid the inventory as it was a clause to pay for check in and landlord to pay for check out. I have copied the landlord in on all correspondence but have not heard from them. The reason I was asking about court is because they have not supplied the service in adequate time for a service they were meant to provide. The person I am emailing is also the owner of the company, they don’t seem to care, they are not registered with the inventory clerks association so cannot file a complaint with them. I asked them to send me a complete inventory by Friday just gone and got a response we will get it out to you shortly

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Administrator

Hi Anon

I think in order to be succesful at court you’d have to prove some kind of loss (although I’m not a lawyer) – which there isn’t here. Why don’t you email them and say that unless they send you the updated inventory within five working days any future disputes about damage etc will have to be based on the last copy that you sent them? Mention the time that it has taken them to respond and point out that this isn’t reasonable. Then, if there is an issue in the future, you have written proof that you did your best to get them to deal with the issue and that you reported damage that wasn’t on the inventory as best you could.

Alex

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