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199 views 2 replies latest reply: 07 September 2017


I wondered if you can help me?  I moved out of a property end of May.  It was a shared house and all bills were paid and the house was left impecabile, so there were no complaints about that.  The landlord has come to me in the last few days asking for a key back.  The key has since been sent to her but the problem in between her contacting me and now is that when we all moved into the property the landlord supplied 2 keys for 4 tenants. The estate agent had two sets of keys given back to them and were happy as they had only been given two sets of keys from the start.  The other two sets of keys were purchased by another tenant within the group.  Does the key belong to the tenant or the landlord?  THe landlord is threatening all sorts of things.  Please can you help me with this situation?

Thank you 


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All keys should be returned to the landlord. Otherwise, you create a potentially hazardous situation where a person who is not living in the property AND is neither the agent or landlord has a key and can enter practically unrestrained. 

The landlord will choose to replace the locks and will charge ALL of you with the bill. As you shared the property you also share the responsibility. 

The best thing you can do is to track all the keys and return them swiftly to the landlord. 


Technically the keys are your property if you paid for them and you don’t have to return them. However you would have had to have had written permission from your landlord to do so? 

Your landlord is rightly concerned but if they weren’t willing to pay for the 2 extra keys then this is their risk and they will now have to get the locks changed of their own cost. 

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