Over the Christmas holiday, we had to call out an emergency plumber as the toilet was blocked and it’s our responsibility to clear. However, when he came out, he found the problem was caused by plant roots growing into a hole in the drainage pipe and therefore not a problem caused by our waste.
As we were without a functioning toilet, we agreed to pay the plumber to have the work done immediately. We did call the letting agent’s emergency helpline first, but they simply told us they couldn’t give advice or authorise the work until the branch-reopened after the holiday!
Since then, we have requested reimbursement by the landlady. She has asked for a copy of the plumber’s invoice, which we sent immediately, but has since gone silent. We spoke to the letting agent again earlier this week to ask about reimbursement, they told use they will contact the landlady again but we have still heard nothing.
It feels like the landlady is hoping we will just forget about this, but I am not happy to be nearly £200 out of pocket for something that was not our fault. We have been here 5 years and never complained about anything before, so we are not difficult tenants. The tenancy is an assured shorthold which was initiallly for 12 months.
What can we do? Do we have the right to withold a portion of rent? Is there anything we can do to make the landlady understand we are very unhappy about footing the bill? We are nervous about causing bad feeling with the landlady as we love our home, but this doesn’t seem fair.
Many thanks for any advice you can give. 🙂