Landlord has changed Letting Agent, how does this affect me? | The Tenants' Voice
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Landlord has changed Letting Agent, how does this affect me?

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2518 views 2 replies latest reply: 17 July 2017

Quick question please. My Landlord informed me that she has changed Letting agent a month after we signed a contract of new tenancy. She has only told me the name of the New Agent and has not provided any address or telephone number or anything. Will this affect me in anyway as I still have a sigend contract from the last agency and what about my deposit is this still safe?  She also told me its because I informed the agency of repairs why she changed agency! Please help. Thank you in advance. 


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Hi Mel

Your legal agreement is with the landlord. It doesn’t matter how many changes she makes to the agents it’s her who is required to fulfill the contractual requirements. It’s also the landlord who must ensure your deposit is protected, not the agent. You should have been given information on where your deposit was held within 30 days of moving in (this is called Prescribed Information). If you haven’t then you need to find out where the deposit is protected asap. It’s a legal requirement for the landlord to protect the deposit and this is non-negotiable. She can ask the agent to do it for her but if it’s not done it remains her responsibility. If your deposit isn’t protected then you can make a claim against the landlord to return or protect the deposit and you can claim for 1-3 times the amount of the deposit in compensation. So, if you haven’t been given the information about the deposit then get it now.

In terms of what she told you don’t listen to it, that’s rubbish. I imagine what happened is that you mentioned repairs to the agency, the agency told the landlord she needed to do the repairs, the landlord didn’t want to pay for the repairs so she sacked the agency. That’s not your fault, it’s the landlord’s legal reponsibility to keep the property in a good state of repairs (it’s in your tenancy).

The landlord doesn’t have to have an agent manage the property for her, just FYI. What’s the name of the new agent – can you google them to get contact details? Most agents are pretty easy to find.



i am a lanlord and i’mnot happy with agency. how can i change a agency ?

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